IT Support Analyst

Company Description

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team.

Job Description
• Clear understanding of ITIL Framework and hands on experience with ITSM (ServiceNow, Remedy, Jira SM)
• Experience for handling basic tasks around Vmware/Citrix/HyperV or any other platform.
• Hands on experience with user management on AD. Clear concepts on DNS and DHCP.
• Experience of working with OEM's and coordinate support to end users.
• 3 Year experience on supporting Windows 10, Outlook, Teams/Zoom, Antivirus, Office, VPN, Oracle/SAP etc
• Experience on remote support tools (LogMeIn/Bomgar/Teamviewer etc). Deploy packages, scripts remotely.
• 1 year experience on User management on Azure AD/M365, basic admin on Sharepoint and Exchange online.
• 1 year support experience on Telephony/Collaboration solutions (Teams, Slack, 8x8, RingCentral) and ACD Solutions

Qualifications
• Associates, Bachelor’s Degree, technical certification or experience in a related field
• Typically requires 2-5 years of relevant work experience
• MCSA (Windows 10), ITIL Foundation (optional)
• Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding
• Able to communicate and share technical details with employees across geographies
• Nurtures productive working relationships to resolve mutual problem.

Additional Information

All your information will be kept confidential according to EEO guidelines.
• At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com