BPO Customer Experience Specialist

We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Vadodara & Gandhinagar locations.

We are looking for candidates with excellent communication skills and fluency in English. Fronment)

Week Off: Any two rotational week off

Responsibilities
• Provide excellent customer service through chat support.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Identify and escalate issues to the appropriate channels when necessary.
• Follow up on customer interactions and ensure customer satisfaction.
• Document all customer interactions in the appropriate system.
• Meet or exceed quality and productivity goals.
• Participate in training and coaching sessions as required.
• Maintain a positive and professional attitude towards customers and colleagues.
• Be flexible to work in a 247 environment with night shifts and rotational offs.
• Must be able to commute within a local transport boundary of 30kms.

Interested in this exciting opportunity, please send your CV to recruiter3@siinternationals.com or WhatsApp me at 6201555+18

Feel free to share this job posting with your friends and family who might be interested in this role.

Regards,

vandana

SI Placements International
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