Guest Service Associate | Housekeeping

Company Description

Featuring a rooftop pool, Ibis Jaipur offers modern accommodations in Jaipur. The property is 1.2 mi from Jaipur Train Station, while the Central Museum is a 10-minute drive away. The Civil Lines Metro Station is 820 feet.

Job Description

Operation
• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Qualifications
• Prior experience with Luxury Hotel in the same capacity
• Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.
• Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work