Customer Service Officer

Job Purpose
• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities
• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
• Support the branch operations officer in book-keeping and maintenance of documents

Job Duties & Responsibilities
• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience
• 2-4 years Banking Experience

Education / Preferred Qualifications
• Graduate preferably Banking/Commerce

Core Competencies
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations

Technical Competencies
• Good Computer Knowledge

Work Relationship
• Team player
• Self-motivated and takes initiative

DBS India - Culture & Behaviours

DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity

Primary Location

India-Tamil Nadu-Sankari

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Apr 1+, 2026, 7:1+:27 AM