HRBP | Experienced in BPO

The candidate must possess knowledge relevant to the functional area, and act as a subject matter

expert in providing advice in the area of expertise, and also focus on continuous improvement for

maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch

service quality and develop successful long-term business partnerships with internal/external customers

by identifying and fulfilling customer needs. He/she should be able to break down complex problems

into logical and manageable parts in a systematic way, and generate and compare multiple options, and

set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to

achieve job results and create new opportunities. He/she must positively influence the team, motivate

high performance, promote a friendly climate, give constructive feedback, provide development

opportunities, and manage career aspirations of direct reports. Communication skills are key here, to

explain organizational objectives, assignments, and the big picture to the team, and to articulate team

vision and clear objectives.

Role and responsibilities:

Employee Relationship Management

 Work closely with the Program Leader and other senior managers in the program to ensure a

balance in HR & Ops communication and that Company policies are adhered to in the Program

 Understand employees' concerns, escalate to appropriate levels, and ensure resolution of the

concern.

 Investigate and close employee grievances and take necessary disciplinary action wherever

required

 Carry out the HIPO development and Career discussion programs for the identified group of

 Monitor PIP for bottom performers in the Program

 Attrition management for the Program/process

 Target to reduce Grievance Level up to ZERO percent.

HR Reach out

 Plan & organize fun on-floor events

 Organize MTMs and conduct pulse meetings

 Oversee the +0-day On-boarding

 Ensure that the employees in the Program attend KM training programs

Performance Appraisal and Career Planning

 Conduct sessions to explain the concept of Performance Appraisals in the Organization.

 Ensure goal-setting activities are carried out between the managers and their subordinates at

the start of the year.

 Help new managers with evaluating their subordinates.

 Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for

all A/SA BE cases

HR Ops Compliance

 Conduct exit interviews within timelines

 Timely closure of PIP cases

 Close BG cases in the Program where Insufficiency/discrepancy has been identified
• Must have 5+ years of experience as HRBP in an international BPO