Head of Customer Experience and Inside Sales | Healthtech | D2C

• Build the best in class customer experience for a leading D2C health-tech brand|Lead CX, Inside Sales and retention function managing a 100+ member growing team

About Our Client

Our client is a series A funded omnichannel D2C brand and a market leader in their health-tech space

Job Description
• Design consumer journey, CRM systems & service design
• Generate 5 lakh leads and 5 lakh customer service calls over the next three years
• Achieve repeats & retention rate of 70%
• Conduct training needs analysis (TNI) and deliver sales & service training program

The Successful Applicant
• 10-14 years total work experience running CX + Inside Sales
• Proven track record building world class customer experience for B2C/D2C brands
• Ideal industry exposure will be in leading omnichannel brands across D2C/retail/financial services/consumer tech/hospitality which are known for exceptional CX
• Understands building customer journey designs, driving inside sales, retention, multi-channel communication, building escalation matrices, implementing CRM tools etc

What's on Offer

Opportunity to report into the Founders and lead the CX function for a fast growing D2C brand which is expanding in 100 cities pan India over next 2-3 years

Contact: Pushkar Vadkhalkar

Quote job ref: JN-042026-6401423