Customer Support Officer

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is the company demerged from Atlas Copco in April 2018, with shareholders' and stock exchange approvals. Epiroc is a leading global productivity partner to the mining, infrastructure and natural resources industries. Epiroc stands for innovation, commitment and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice. Job Description: • Sales Support - Order booking and customer acknowledgement, hold release, Order invoice and dispatch follow up, Price Enquiries, System approvals (Price, CSI, FOC's etc), Weekly reports, Office documentation. • Service Support - Service order handling, Service job hours booking, PIMS and vendor bill handling, CPH order booking and invoicing, Support to dealer in pricing queries and logistics. • Common and Admin Support - Handling Petty cash and routine office expenses, Office rent and bills, handling cheques / BG’s, all admin work for Udaipur office. Qualification, Skills and Experience: • Bachelor’s Degree is must. • Master’s degree or additional certification is a plus. • Mining and/or construction industries experience is highly preferred. • Minimum of 5+ years of experience in office administration and customer support function in a related industry. • Proficient in Microsoft office (Excel, Power point, Outlook). • Experience preferred ERP (M3, SAP, BPCS or other). Key competencies required for this role: • Must be self-motivated, detail oriented and highly organised • You shall display great verbal and written communication skills. • Strong communication skills in English both written and verbal are required. Additional languages are a plus. • You should have great ability to multitask and prioritize tasks. The ability to work in a fast pace dynamic environment is a must. • Positive attitude. • Strong networking skills. Location: • Udaipur Why should you apply for this position? This is a dynamic position that will allow the right candidate to receive exposure to all sales, service and office administration related function and process. This position will provide the right candidate many opportunities for networking and grow further in the career across many positions within the Epiroc group worldwide. The last date of application is 28th May 2026. United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com