BPO|TEAM LEADER

Key responsibilities of the Team Leader Operations role in Noida
• Manage a team of approximately 20 members.
• Be approachable and supportive towards the team and must be an excellent motivator to drive the team to meet their targets successfully.
• Handling attrition and absenteeism management.
• Prepare schedules for the team and ensure attendance is marked by the end of the day.
• Ensure compliance with login, logout, and scheduled breaks of agents.
• Work closely with team members to resolve customer problems.
• Act as a point of contact for resolving customer escalations, inquiries, and complaints from both external and internal customers as a Team Leader (Operations) in Noida.
• Manage day-to-day operations with the team to meet required service levels, quality, and productivity.
• Maintain SLA targets monthly to achieve desired KPIs, including absenteeism and attrition within the team.
• Ensure all company policies and procedures are implemented consistently and fairly.

Job Requirements:
• Any graduate.
• Minimum 2 years of experience in a similar role.
• Experience in voice and non-voice processes.
• Strong background in the BPO industry.
• Need an immediate joiner.
• Willingness to work at location

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:
• Day shift
• Fixed shift

Experience:
• total work: 2 years (Required)
• bpo: 1 year (Required)

Language:
• English (Required)

Work Location: In person

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