International BPO Executive

OB RESPONSIBILITES ; MANAGE OUTBOARD CALLS IN A TIMELY MANNER. FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS . IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES . SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE . BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE . KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY . MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS. REQUIREMENTS AND SKILLS PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE . TRACK RECORD OF OVER - ACHIEVING QUOTA . STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING . CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES. ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY . HIGH SCHOOL DEGREE .
• Experience0 - 1 Years
• No. of Openings20
• EducationHigher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree
• RoleInternational BPO Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office