Customer Care Executive

Responsibilities:
• Provide exceptional customer service via phone, email, or chat.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Assist customers in resolving issues with products or services.
• Ensure high levels of customer satisfaction and loyalty.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to resolve complex customer issues.
• Stay updated on product knowledge and company policies.
• Meet or exceed productivity and quality standards.
• Handle escalated situations with tact and diplomacy.

Requirements:
• Experience: 0- 1 years.
• Graduation degree or equivalent.
• Excellent communication skills in English and Hindi, both verbal and written.
• Strong interpersonal skills and customer-centric approach.
• Ability to multitask and prioritize tasks effectively.
• Comfortable working in a fast-paced environment.
• Prior customer service experience is preferred but not required.
•...