BPO Voice Process

About Company

Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries."

Work Schedule:

Full Time, Monday to Saturday, 0+:30p.m. to 6:30am. Hours may vary on occasion, depending on workload. Second Saturday & fourth Saturday Holiday.

Pay

Fixed Pay Starts at Rs. 15,000 per month, along with additional variable pay and performance bonuses based on achievements and targets met.

Work Location

Chennai, Tamil Nadu.

Req. Qualification:

12th or bachelor’s degree .

Key Responsibilities:
• Handle inbound and outbound calls from customers in a professional and courteous manner.
• Listen actively to customers' concerns, empathize with their situation, and offer appropriate solutions or resolutions.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
• Enter and update customer information accurately in the CRM system during and after each call.
• Meet or exceed performance targets for call quality, productivity, and customer satisfaction.
• Collaborate with team members and supervisors to improve processes, resolve problems, and achieve team goals.
• Adhere to company policies, procedures, and confidentiality guidelines at all times.

Requirements:
• Proven experience in a BPO or call center environment, preferably in a voice process role.
• Excellent verbal and written communication skills in English.
• Willingness to work night shifts and weekends as required.
• Benefits:
• Competitive salary with night shift allowances and performance-based incentives..
• Opportunities for career growth and advancement within the company.
• Supportive work culture and team-oriented environment.

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Shift:
• Night shift

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
• Provident Fund

Schedule:
• Night shift

Supplemental pay types:
• Performance bonus
• Quarterly bonus

Work Location: In person