Team Leader | BPO|Sales |Male

Roles and Responsibilities
• Meet Sales Targets - Individual and team
• Lead a team of customer care representatives in a service industry.
• Coach and mentor team members to improve their performance and meet or exceed targets.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions.
• Manage escalated customer complaints and ensure timely resolution.
• Foster a positive and inclusive team culture that promotes collaboration and employee engagement.
• Provide regular feedback and performance evaluations to team members.

Desired Candidate Profile
• Bachelor's degree in a related field such as Business Administration or Customer Service Management.
• Minimum of 5 years of work experience in a customer care environment.
• Minimum of 3 years of work experience in team leading.
• Strong knowledge of customer service principles and practices.
• Excellent leadership and team management skills.
• Proven track record of meeting or exceeding targets and driving performance improvement.
• Excellent communication and interpersonal skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in English & Hindi language (written and verbal).
• Male candidates preferred.

Language: Hindi (Mandatory) & English

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Experience:
• Team Leading: 1 year (Required)

Language:
• Do you know Hindi? (Required