International Customer Service Advisor

Job Responsibilities:

Assist US customers via phone, email, and chat, ensuring efficient and professional resolution of inquiries.
Adapt to a flexible +-hour shift schedule within specified timings, maintaining consistent performance.
Resolve customer issues promptly and provide detailed product information to enhance customer satisfaction.
Requirements:

Possess a Higher Secondary Certificate (HSC) and relevant experience in customer service.
Have at least 6 months of experience in international customer service.
Exhibit excellent communication skills, both written and verbal, to effectively interact with customers and provide clear, concise information.
Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund
Schedule:

Evening shift
Night shift
Rotational shift
UK shift
US shift
Supplemental pay types:

Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Required)
Language:

English (Required)
Location:

Mumbai, Maharashtra (Required)
Shift availability:

Night Shift (Required)
Willingness to travel:

50% (Required)
Work Location: In person

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