GSA Front Office

Job Summary Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. Responsibilities and Duties • Welcome guests during check-in and giving a found farewell to guest while checkout. • Handling guest complaints and concerns in an efficient and timely manner. • Overseeing VIP guests, arrivals and departures. • Coordinating and multi-tasking job duties in a busy environment. • Should possess detailed information about the Hotel, city as well as the competition. • Detailed information regarding arrivals and room requirements. • Have up to date information on daily room occupancy • Providing excellent customer service as per hotel standards. • Greeting guests as they enter and exit the hotel. • Providing information regarding the Hotel, town attractions, activities etc. • Check on VIP reservations, complete their pre-registration formalities. • Allocate rooms to all arriving guests. Job Types: Full-time, Permanent Education: • Diploma (Required) Experience: • Front office: 1 year (Required