Customer Care Executive

About Us:

Leeford Healthcare Limited, a prominent name in the pharmaceutical industry, ranks among the top 50 pharmaceutical companies in India. With a comprehensive portfolio of over 1800 products, we cater to both the Indian and international pharmaceutical markets across diverse therapeutic segments. Our commitment to quality, affordability, and innovation has established us as a significant player in the Indian Pharmaceutical market. Beyond pharmaceuticals, we also offer essential personal care, FMCG, and OTC solutions to enhance the health and well-being of individuals.

Job Description:

As a Customer Care Executive at our company, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding customer service and support, addressing inquiries, resolving issues, and ensuring a positive customer experience. Join us in delivering excellence in customer care.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat.

Assisting customers with product/service information and troubleshooting.

Resolving customer complaints and issues in a timely and professional manner.

Keeping accurate records of customer interactions and transactions.

Collaborating with other departments to ensure customer needs are met.

Maintaining a friendly and positive attitude while engaging with customers.

Striving to exceed customer expectations and enhance overall satisfaction.

Qualifications:

Strong communication and interpersonal skills.

Customer-oriented mindset with a passion for helping others.

Problem-solving abilities and a willingness to learn.

Excellent time management and organizational skills.

Ability to work in a fast-paced environment.

Previous customer service experience is a plus.

Join our team and be a part of a company that values its customers and strives for excellence in customer care. we invite you to join our team at Leeford Healthcare Limited.

How To Apply:

Interested candidates can send their updated CV to talent@leeford.in Join us in shaping the future of healthcare and well-being through innovative and impactful social media strategies.

Job Type: Full-time

Salary: 25,000.00 - 30,000.00 per month

Schedule:

Day shift

Education:

Bachelor's (Preferred)

Experience:

Customer Care: 4 years (Required)

Language:

English (Required