Online Chat Support Associate

ob Description:

Urban Ladder is seeking a part-time Online Chat Support Associate to join our team in Kolkata, West Bengal, IN. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities:
1. Provide online chat support to customers regarding product information, order status, and general inquiries.
2. Assist customers with navigating the website, troubleshooting technical issues, and placing orders.
3. Resolve customer complaints and escalate issues as needed to ensure customer satisfaction.
4. Collaborate with cross-functional teams, such as the sales and marketing departments, to improve customer experience.
5. Maintain accurate records of customer interactions and follow up on any unresolved issues.
6. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
7. Contribute to a positive and supportive team environment by sharing knowledge and best practices with colleagues.

Requirements:
1. Adaptable and reliable with the ability to work in a fast-paced and dynamic environment.
2. Strong leadership and creativity skills to proactively solve customer problems and provide exceptional service.
3. Excellent written and verbal communication skills with a customer-centric approach.
4. Proficient in using online chat platforms and customer service software.
5. Ability to multitask and prioritize workload to meet customer needs efficiently.
6. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits:
- Employee discounts on Urban Ladder products.
- Parental leave for new parents.
- Paid Time Off (PTO) for vacation and personal days.

Working Environment:
At Urban Ladder, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team values diversity, creativity, and collaboration to create a positive and inclusive work environment.

Equal Opportunity Statement:
Urban Ladder is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to promoting a diverse and inclusive workplace where every individual is valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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