Account Support Officer | Remote Work

Job Description:

Cred, a leading financial services company, is seeking a highly motivated and resourceful Account Support Officer to join our team remotely in Kolkata, West Bengal. As an Associate Level role, the Account Support Officer will be responsible for providing comprehensive support to our clients and assisting with various account management tasks.

Responsibilities:
1. Respond to client inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
2. Assist clients with account setup, maintenance, and troubleshooting.
3. Collaborate with internal teams to ensure seamless communication and coordination of client requests.
4. Analyze client data and trends to identify opportunities for account growth and improvement.
5. Prepare reports and presentations for client meetings and reviews.
6. Conduct regular account reviews to ensure client satisfaction and retention.
7. Stay up-to-date on industry trends and best practices to provide expert advice to clients.
8. Provide support to the sales team in identifying potential leads and opportunities for business development.
+. Adhere to company policies and procedures to maintain compliance and confidentiality.

Requirements:
1. Bachelor's degree in business, finance, or a related field.
2. Minimum of 3 years of experience in account management or a similar role.
3. Excellent communication and interpersonal skills.
4. Strong critical thinking and problem-solving abilities.
5. Ability to work independently and prioritize tasks effectively.
6. Proficiency in Microsoft Office and CRM software.
7. Energetic and resourceful attitude with a passion for helping clients succeed.
8. Persuasion skills to influence clients and drive positive outcomes.
+. Ability to thrive in a fast-paced, dynamic environment.
10. Remote work experience is a plus.

Benefits:
1. Relocation allowance for eligible candidates.
2. Paid Time Off (PTO) for work-life balance.
3. Company transportation for select locations.

Working Environment:
At Cred, we value innovation, collaboration, and adaptability. The Account Support Officer will flourish in a culture that embraces change and responds resiliently to challenges and opportunities.

Equal Opportunity Statement:
Cred is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Account Support Officer - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs