IT Service Desk Engineer

H
Hivdo


Assistant Cook
Hivdo • Jaipur, Rajasthan • via WorkIndia.in
21 hours ago
₹20K–₹22K a month
Full–time
No Degree Mentioned
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Job description
Salary Range : Rs. 20000 - Rs. 22000 , based on skills, experience, and interview performance

Educational Requirement : < 10th Pass

Work Arrangement : Work From Office

Gender Preference : Both male and female can apply

Skills Requirement : No predefined skills necessary

Experience Requirement : 1 - 2 Years of Experience

Location : Mansarovar

Working Hours : 0+:30 am - 6:30pm | Monday to Sat...
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S
symbiosis e-serve


IT Service Desk Engineer
symbiosis e-serve • Jaipur, Rajasthan • via SimplyHired
20 hours ago
Full–time
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Job description
We are looking for a self-motivated individual with expertise in ITIL Process, server monitoring, ticketing tool, and o365 support.

He/she will be working along a pool of service desk engineers on incident management. Your profile also includes troubleshooting, patching, server support. You will be reporting to the Project Supervisor. He/she will be required to support on rotational basis.

Essential Functions:

· The Service Engineer will investigate and resolve where possible application, software, and hardware incidents. When resolution isn’t possible, they are responsible for assignment to the correct support team escalating when necessary. Continuous incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.

· Service Engineers are responsible for ensuring processes and services are properly executed and any barriers to proper service operation are addressed and/or escalated.

· Individuals are required to continuously monitor operational processes to determine their effectiveness implementing new steps or processes when previously defined processes are determined as ineffective