Tele Caller Executive

Requirement:

1. Fluent English and excellent communication skill for outbound calls.

2.Handle patient enquiries complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

3. Follow communication procedures, guidelines and policies

4. To welcome and greets patients over the phone.

5. Keep records of customer interactions, process customer accounts and file documents

Principal Responsibilities

- Receiving Calls

- Giving Information

- Transferring Calls to the required department

- Making outbound calls

- Taking Messages

- To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.

- To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Jadwal:

Evening shift
UK shift
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Required)
Language:

Hindi (Preferred)
English (Required)
Work Location: In person