Aviation Indeed

Associate Manager |Chat Ops| Airline BPO

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Aurangabad, Maharashtra, India BPO Jobs Active
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Job at a Glance

Category
BPO Jobs
Location
Aurangabad, Maharashtra, India
Salary
Check with seller
Job Type
Full Time
Company
Aviation Indeed
Status
Open & Active

Job Description

Job Title: Chat Associate Manager

Industry: Aviation

Location: Gurugram

Minimum Qualification: Graduate (Any stream)

Experience:
8+ years" experience in customer service process/operations.
Travel domain experience is mandatory.
GDS Amadeus experience is Mandate

Roles and Responsibilities:
Team handling.
Operational excellence.
Process improvement.
Quality assurance.
Production hours adherence.
Quality.
Attrition.
Tech: Working closely with the tech team to highlight any challenges and address issues impacting the chat platform.

Skills Required:
People Management.
Flexibility with a 24/7 working environment.
Service delivery.
Travel BPO Experience.,
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