Assistant Manager | Operations International BPO| ITPL

Key Responsibilities Areas:
To engage and support staff to achieve all KPIs, through effective coaching, performance management, and to develop career progression through internal development programs.

Stakeholder Management
To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme.

Analytical
To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.

Financials

Qualifications
Preferred: Tertiary qualification in management or relevant proven contact center experience
More than 5 years experience working within the International BPO sector
More than 2 years experience working in an Assistant manager role in the International BPO sector
Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint. & Outlook)
Management skills
Good understanding of the BPO industry
Communication and written skills
Problem solving
Analytical Thinking
Strategic Thinking
Time Management

Job Type: Permanent

Salary: Up to 700,000.00 per year

Benefits:
Provident Fund

Schedule:
Night shift
Rotational shift
US shift

Experience:
total work: 1 year (Preferred)

Language:
English (Preferred)

Ability to Commute:
Bangalore, Karnataka (Required)

Ability to Relocate:
Bangalore, Karnataka: Relocate before starting work (Required)

Work Location: In person,