Receptionist

DescriptionWe are seeking a highly motivated and customer-oriented Front Office Associate to join our team. The ideal candidate should have 1-2 years of experience in a similar role with a good understanding of the job market context of India.ResponsibilitiesGreet and welcome guests in a professional and courteous mannerAnswer and direct phone calls to appropriate personnelProvide accurate information about hotel services and amenities to guestsHandle guest complaints and resolve issues in a timely and effective mannerManage reservations and room assignmentsProcess check-ins and check-outs efficiently and accuratelyAssist guests with their luggage and other requestsMaintain a clean and organized front desk areaPerform other duties as assignedSkills and QualificationsHigh school diploma or equivalent; associate's or bachelor's degree in hospitality management is a plus1-2 years of experience in a similar roleExcellent communication and interpersonal skillsStrong customer service skillsProficient in Microsoft Office and other relevant softwareAbility to multitask and prioritize tasks effectivelyAttention to detail and accuracyAbility to work in a fast-paced environmentFlexibility to work varied shifts including weekends and holidays