Executive | Customer Support | BPO |1|3 yrs

Job Description: Customer Support Executive

Location:- Moti Nagar

Company-ZIVAME

Job Type : Full-time, Blended Process

Gender Preference : Female Candidates Only

Requirements :

- Minimum 12 months of experience in BPO customer support

- Fluent in English and Hindi languages

- Undergraduate or graduate qualifications

- Excellent communication skills

-Responsibilities:-

- Handle customer inquiries and provide appropriate solutions promptly

- Respond to customer emails, chats, and phone calls professionally and efficiently

- Assist customers in placing orders, tracking shipments, and resolving product or service issues

- Maintain a high level of customer satisfaction by ensuring timely and accurate responses

- Collaborate with other team members to troubleshoot and resolve complex customer problems

- Follow company policies and procedures while interacting with customers

Work Schedule :

- 6 days working with a rotational off

- Rotational day shifts

- No cab facility

-Salary and Benefits:-

- Salary: Up to 16000 CTC

- Opportunity for career growth and development

- Pleasant working environment in a leading e-commerce company

-Note:- Freshers with exceptional communication skills are encouraged to apply.