BPO Quality Analyst Live Connections

Job Title: BPO Quality Analyst

Experience: 2-4 years (at least 2 years of experience into Quality Analyst)

Mandates:

1. Fulltime Graduation (10+2+3)

2. Hindi language

Job Type: Permanent

Work Location: Ambattur (Chennai)

Budget 5.0LPA

Shift: Day Shift

Responsibilities:

Evaluate and monitor the performance of BPO agents to ensure they meet quality standards.

Provide constructive feedback and coaching to agents for continuous improvement.

Analyze data from quality assessments to identify trends and areas for enhancement.

Collaborate on process improvement initiatives to enhance efficiency.

Assist in designing and delivering training programs for agent development.

Ensure agents comply with industry regulations and standards.

Investigate and address the root causes of quality issues.

Analyze customer feedback to identify areas for service improvement.

Maintain accurate records of quality evaluations and improvement initiatives.

Establish an ongoing process for. continuous monitoring and improvement.

Collaborate with various departments to align quality initiatives with business goals.

Qualifications:

Previous experience in a BPO quality role.

Strong analytical and communication skills.

Knowledge of industry regulations

Graduate (Fulltime)

Chennai - Ambattur

Please share your CVs to anish@liveconnections.in,