Service Department Administrator

We have an exciting opportunity for a Service Department Administrator to join our Service team on a full-time basis. Working 37.5 hours per week Monday to Friday. Due to the nature of the work this role is not suited to working from home.


Reporting to the Technical Services Manager, the Service Department Administrator will be responsible for:


Provide timely and accurate support to customers (end-users) & dealers via email and telephones.
Participates in the resolution of issues and communicates back to the customer as and when needed.
Uses ERP system to create and monitor RMA’s for Customer/Dealer returns.
Processes credit card payments for non-account customers.
Continual monitoring and recording usage of spare parts stock levels.
Prepare completed service jobs and spare parts orders and send to the warehouse for dispatch to customers/dealers.
Involvement in the customer beacon refurbishment work program
Any other duties as directed / required.

To be successful in this role you will have the following qualifications and experience:


Happy to work in an office/workshop environment. Due to the nature of the work this role is not suited to Work from Home.
Year 12 (HSC) or equivalent.
Experienced in customer service.
Excellent attention to detail.
Must have excellent verbal and written communication skills.
Previous experience with Electronic Service Centre will be highly regarded.
Good computer literacy and data entry skills.

If you feel you meet the criteria, please click apply now and attach your CV!