ReliableSoft Technologies
Software Support Executive
₹ Check with seller / month
✓ Actively Hiring
📍 Jodhpur
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
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Job at a Glance
- Category
- Labour/Helper
- Location
- Jodhpur, Rajasthan, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- ReliableSoft Technologies
- Status
- Open & Active
Job Description
Hiring Software Support Executives for Jodhpur Based Leading IT Company with Min. 2+ year Experience
Job Location - Jodhpur | Posts - 3
Salary - as per skills, knowledge and experience
Description - Desired Candidates should possess the following -
1+ year of Customer Support Experience
Proficiency in the following skills:
o
Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point)
o
Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc.
o
Able to understand queries and resolve them in quick duration with a positive & confident attitude
o
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
o
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
o
Talking clients through a series of actions, either via phone, email or chat, until they’ve solved
o
Experience of working with bug tracking software like JIRA
o
Preparing accurate and timely reports
o
Good understanding of computer systems, mobile devices and other tech products
o
Ability to provide step-by-step technical help, both written and verbal
Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle
Analytical mind and problem-solving aptitude
Professional attitude
Good communication skills
A Bachelor’s Degree
Job Location - Jodhpur | Posts - 3
Salary - as per skills, knowledge and experience
Description - Desired Candidates should possess the following -
1+ year of Customer Support Experience
Proficiency in the following skills:
o
Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point)
o
Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc.
o
Able to understand queries and resolve them in quick duration with a positive & confident attitude
o
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
o
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
o
Talking clients through a series of actions, either via phone, email or chat, until they’ve solved
o
Experience of working with bug tracking software like JIRA
o
Preparing accurate and timely reports
o
Good understanding of computer systems, mobile devices and other tech products
o
Ability to provide step-by-step technical help, both written and verbal
Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle
Analytical mind and problem-solving aptitude
Professional attitude
Good communication skills
A Bachelor’s Degree
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