Front Desk Receptionist

Job description
Job Title: Receptionist - OrthoNow Alaska Walk-In Clinic

Location: Anchorage, AK

Job Type: Full-Time

About Us: At OrthoNow Alaska, we specialize in providing exceptional orthopedic care in a walk-in clinic setting. Our OrthoNow Clinic offers immediate care for patients with urgent injuries and concerns. We are committed to delivering high-quality service in a compassionate and efficient manner.

Job Description: We are seeking a friendly, organized, and professional Receptionist to join our team at the OrthoNow Alaska Walk-In Clinic. The ideal candidate will be the first point of contact for our patients, ensuring a positive experience from the moment they enter the clinic. You will be responsible for managing the front desk, handling administrative tasks, and supporting the clinic's daily operations.

Key Responsibilities:
• Greet and check-in patients as they arrive at the clinic
• Answer and direct phone calls in a courteous and timely manner
• Schedule appointments and manage the clinic's calendar
• Verify patient insurance and process necessary paperwork
• Collect co-pays and manage billing-related inquiries
• Maintain a clean and organized front desk area
• Assist with various administrative tasks, such as filing, scanning, and data entry
• Provide excellent customer service to patients, families, and staff

Qualifications:
• High school diploma or equivalent
• Previous experience in a medical office or customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with EHR systems (Athena One experience is a plus)
• Attention to detail and accuracy in handling patient information
• Professional and friendly demeanor

Why Join Us?
• Opportunity to work in a dynamic and supportive environment
• Competitive compensation
• A chance to be part of a dedicated team focused on patient care and wellness

Job Type: Full-time

Pay: $18.87 - $23.01 per hour

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Experience:
• Customer service: 1 year (Preferred)

Ability to Commute:
• Anchorage, AK ++508 (Required)

Ability to Relocate:
• Anchorage, AK ++508: Relocate before starting work (Required)

Work Location: In person