Security Guard Supervisor Position

Introduction:

We are seeking people with customer service skills to joinour Security team, for the Elbow River Casino. You will be responsible forproviding excellent customer service, while ensuring safety, security, andmaintaining a fun atmosphere for our guests.

Responsibilities:

· Supervise and oversee thesecurity operations of the casino

· Implementing, coaching, and when deemed necessary to take disciplinary actionsregarding Elbow River Casino’s Policies & Procedures, and SecurityProtocols.

· Conduct regular security assessments to identify vulnerability and recommendimprovements.

· Providing exceptional customer service and people skills

· Responding to emergencies or disturbances in the building

· Maintain accurate reports (shiftily, and for any incidents that you mayencounter during your shift)

· Handle customer complaints and concerns with grace and professionalism

· Train and educatesecurity staff on proper procedures and protocols

· Investigate incidents, accidents, or suspicious activities and prepare detailedreports

. · Other duties as assigned

Qualifications:

· Professional Demeanor

· Excellent communicationskills

· Confidence in handling challenging situations

· Strong interest insecurity

· Enjoy working in a team-oriented environment

. · Strong leadership skillswith the ability to effectively manage a team

· Attention to detail and strong problem-solving abilities

· Proficient in surveillance methods and the use of CCTV system

Requirements:

· AGLC Gaming License

· Security Guard License

· Criminal Background Check

· AGLC Protect · AGLCPro Serve

· AGLC Anti-Money Laundering Certification Course

· AGLC Responsible Gambling phase 1

· AGLC Responsible Gambling phase 2

Salary
$18.00 per hour