Customer Hub Manager

Here at Powerco, we're busy keeping the lights on and gas flowing to more than 430,000 homes, businesses, and organisations across the North Island. Right now, our team is going through change - we’ve merged two parts of the business together to make for a stronger customer centric team, and in doing so, we’re looking for someone amazing to help shape and develop our Customer Hub. The Customer Hub is home to our customer experience streams – The Gas Hub, Customer Experience (complaints and resolutions) and Smart Metering. Eventually we’ll add more streams of the business into our team, and you’ll be the leader behind making this work! The purpose of the Customer Hub Manager is to be an advocate and champion for our customers and communities. You’ll do this by coaching our leaders, improving our customer functions and being the customers voice within our business.

In this role, you will get to:

Champion our tikanga: Culture, identity, and purpose
Advocate the customers perspective: Improve our customer experience functions. New ideas, new tools, new techniques.
Coach and mentor team leaders: Provide your leaders with the skills, support, and opportunities they need to build culture strong teams.
Build relationships: Work on ideas, strategies, and projects within our wider team to help improve our team functions and to build collaborative relationships.