Customer Experience Representative

As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period, which involves a mix of both classroom and practical learning, you'll hop on the phones to answer inbound calls from our clients and providers, ensuring they get the information and support they need.

You will have opportunities to continually grow and develop your skills as a Customer Experience Representative and be trained to support our clients on emails and live chat as well as supporting our Business Customers. To learn more about the job, click here.

This is a full-time role (40 hours per week), and you will work Monday to Friday between the hours of 8am and 6pm. Our Contact Centre works on a rotating roster, and we'll let you know what hours you'll be working four weeks in advance.