Customer Delivery Representative

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.

We have an exciting opportunity for a Customer Delivery Representative, to join our collaborative and supportive team based in Avondale. In this role, you will be a key point of contact for all queries from our Field Service Technicians and Meter Equipment Providers on the ground.

Key Responsibilities include:

Responding and resolving customer queries.
Assigning and managing jobs as they come through in our system.
Working with technicians to ensure that the jobs are completed in a timely manner.
Using initiative to proactively investigate and resolve issues with workflows in our systems and escalating issues through the appropriate channels when required.
Build positive relationships with our internal and external stakeholder.
Incident management - Provide quick and efficient resolutions to a high proportion of recorded incidents and service requests and ensure issues are escalated in a timely manner as required by customer SLA’s.