Support Services Officer

This role involves providing a high-level, consistent standard of care, ensuring that each individual receives important information to suit their needs and values. You will be handling sensitive information, dealing with complex issues and delivering a service which will have a meaningful impact on people’s lives. We are looking for someone who can:
Manage inbound and outbound contacts, by phone, email and mail, providing accurate and up-to-date information
Record and maintain information in a central data management system
Assess the level of support required for each customer and ensure their needs are being met
Proactively resolve issues or concerns raised by customers, and appropriately escalate complex issues to the right person
Support other areas within the wider team where required.