Customer Service Officer

Full job description
Job No: BC2+33
Location: Blacktown, NSW
Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are seeking to fill a permanent full-time Customer Service Officer positions at the Kids' Early Learning head office who will primarily be responsible for providing information, advice and service to Kids’ Early Learning (KEL) customers by understanding their needs and issues to determine mutually beneficial outcomes for them and KEL.

About Kids' Early Learning

Here at Council, we own and operate a childcare business, Kids’ Early Learning, with a portfolio of 31 childcare centres and over 40 family daycare educators.

Kids’ Early Learning has approximately 300 full-time, part-time and casual staff, and operates throughout the Blacktown local government area, serving over 2000 families and providing care and learning needs for their children.

If you would like to know more about Kids' Early Learning, please visit our website.

Qualifications and experience


Essential:

Certificate of Attainment in a work-related customer service and or administration tertiary course
Solid customer service experience in a high-volume/transaction business
Strong administration skills
Effective written and verbal skills communication skills
Desirable:

Relevant qualifications (e.g. Certificate/Diploma in Business Administration)
Knowledge of early childhood education and care applicable legislation/regulations
Above average communication skills
Strong familiarity with website and mobile childcare software applications.
Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

Entry level for this position starts at $1,222.32 per week
35-hour working week
Opportunity to participate in Council's flextime arrangement
Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.
Our commitment to safety


Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.


using our fast and easy-to-use online application process:

Have your resume and any other relevant documentation ready to attach.
Have a personal email address ready to use and complete your application without 'logging out' of the system.
Review the questions and decide on your responses before commencing your application.

Best of luck.

Closing date: Friday 30 August 2026, 11.5+ pm

Contact officer: Rebecca Beare on +83+ 6+73

Internal ref: BCC868

 
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