Customer Support Specialist

description

Responsibilities:)

● Answering phones and explaining the products offered by the company.

● Contacting existing customers as well as prospective customers using scripts.

● Obtaining customer information and other relevant data.

● Asking questions to the customer and understanding their specifications.

● Resolving queries and issues related to the products and services.

● Making recordings of all the sales phone calls and sales deals.

● Taking and processing product orders in a professional manner.

● Maintaining the database of the customers on a regular basis.

● Suggesting solutions based on customer’s needs and requirements.

Handling customer support team also.

Requirements:

● High school diploma or equivalent.

● Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.

● Professional certification in sales and marketing will be an advantage.

● Great interpersonal skills.

● Exceptional oral and written communication skills.

● Strong organizational skills.

● Ability to work in a team or individually as and when required.

● Ability to manage and handle multiple tasks.

● Outstanding problem-solving skills.

● Exceptional attention to detail.

● Hard-working individual.

● Good time management abilities.

● Strong decision-making skills.

● Ability to tolerate stress and pressure.

Interested candidate may what's app their CV on .

Job Type: Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Job Type: Full-time

Benefits:
• Provident Fund