Receptionist

Job description
Role: Receptionist
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £22,880 plus a share of monthly service charge, approx. £2k a year
Hours: 40 hours (Full-Time), including weekends & bank holidays. Earliest start time of 7.45am, latest finish of 10.15pm
Relationships: General Manager, Operations Manager, Reception Team, Reservations Team

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit. Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.

We are seeking to appoint a Receptionist to join our vibrant team in the hotel in providing quality customer service and support for our guests staying at the hotel, covering our reception and reservations department.

The ideal candidate
• Previous Reception experience is essential – minimum of x1 years
• Excellent customer service and communication skills
• Attention to detail to ensure the 5-star standard of service is delivered
• Computer literate and a good knowledge and understanding of Microsoft systems. Previous knowledge of a PMS system is desirable, not essential as full training will be given
• Ability to effectively interact with management, staff and guests in a professional manner
• Be a team player as well as an individual worker
• To be well presented and represent a high standard of competence at all times
• Must have transport

Benefits
• Fun and dynamic team environment
• Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge based on hours worked
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2026, 2026, 2026 and 2020, gold winner of Small Hotel with Visit England, voted North of England Hotel of Year 2026 by Sunday Times
• Development and Progression opportunities
• Inclusion in charity events and fundraising
• Workplace wellness programme
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Work based pension scheme subject to criteria
• Uniform provided
• Free onsite parking

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!

INDFOH