Clinic Manager

Company Description

Pachouli Aesthetic & Wellness Clinic, founded by Ms. Preeti Seth in 2010, is a holistic beauty services provider in Delhi, India. Pachouli offers personalized and user-friendly beauty services in a calming environment that balances the mind, body, and soul of its clients. The clinic aims to be "The Third Place," a sanctuary where clients can connect with their inner selves.

Role Description
• KEY TECHNICAL RESPONSIBILITIES

 Responsible for monitoring the Administrative, Operational and Technical aspects & smooth functioning of the center.

 Monitoring Client Progress, Regular monitoring of progress of all clients.

 Maintain liaison between the Centre and the Corporate Office.

 Communication, implementation and compliance of all corporate policies in the Centre.

 Training To identify the Training needs of the staff and inform the R & D.

 Review the appointment planner.

 Regular monitoring of client follow-up data wherever required and self follow-up for special clients including VIPs and Doctors.

 To give realistic sales targets to individual staff members and monitor the same on a daily basis aiming towards the achievement of centers sales target.

 To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value.

 To help settle personnel grievances through a rational & open meeting or use personal discretion to intervene directly.

 In addition to the above mentioned duties and job functions, to carry out any other assignment given occasionally by the center Head.

 To ensure cleanliness, hygiene and maintenance of the center.

 Regular reports on problems observed, actions to be taken and deadlines for the same.

 Special focus on service delivery, customer care, satisfaction, delight and feedback.

 Cash checking To ensure systematic cash handling and maintenance of cash register . Physical cash and entries in the cash register should match. Report to be sent on any variation to all concerned.

 Work with Sales team members & Slimming / Beauty In-charges to ensure meeting of in house sales targets that may be set from time to time. To give realistic sales targets to individual staff members and monitor the same on a daily basis aiming towards the achievement of centers sales target.

 Review the appointment planner: For optimum utilization of infrastructure, staff and appliances.

 To review and ensure that the Daily Monitoring Format is correctly and completely filled up and sent to the Corporate within the stipulated time line.

 Follow-up of irregular Guests: Regular monitoring of guest follow-up data wherever required and self follow-up for special guests including VIPs and Doctors.

 Unsuccessful but regular guests: Implementation of the specific technical inputs, including counseling of such guests and co-ordinate with Corporate Office for further technical inputs as and when required. To try and keep the percentage of USR guests within the minimum limit as specified by the Corporate.