IT Support Officer

IT Support Officer | Sydney CBD | Up to $80K + super Your new company

An exciting new opportunity is available for an IT support Officer at a market-leading law firm. This is a permanent position, located in the Sydney CBD and gives you the option to work from home up to 2 days per week.

Your new role

In your new role, you will be responsible for the following:

Help Desk Support: Assist staff with IT-related enquiries.
User Onboarding and Account Maintenance: Set up and manage user accounts across all systems.
User Induction/Training Workshops: Conduct training sessions for new users.
Intranet Maintenance: Assist in maintaining the firm's intranet.
Hardware Support: Deploy, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices.
Dictation and Audio Transcription: Manage and troubleshoot issues related to dictation.
Document Management System (iManage): Maintain and troubleshoot iManage-related issues.
Video Conferencing Setup: Assist with interstate video conferences.
Standard Operating Environment (SOE) Deployment: Help maintain and deploy the firm's SOE.
Issue Escalation: Escalate unresolved issues as needed.


What you'll need to succeed

Experience providing Level 1/2 technical support for desktops, laptops, Printers and other end-user devices in a Microsoft environment.
Experience with AD, Office 365, Sharepoint, MS Teams, and Azure
Experience troubleshooting problems with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows OS, and other Microsoft tools (Teams, SharePoint, OneDrive)
Previous experience with document management systems (iManage or equivalent) is highly desirable.


What you'll get in return

+.5 day working fortnights
Work from home up to 2 days per week
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment


What you need to do now

If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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