Customer Service Representative | Sydney

About Us

Connecteam is a fast-growing startup on a mission to change the deskless work experience. With over 2.7B deskless workers across the globe, the challenges and capabilities for advancement are endless. We are expanding our team and are looking for talented, experienced, passionate, Customer Service Representatives to join us!

About the Job

As a Customer Service Representative you will be part of a team dedicated to effectively communicating with our clients. The team is responsible for ensuring that our clients are utilizing the app in the best way possible, helping them troubleshoot and solve day-to-day problems while enhancing customer satisfaction and education. During your day-to-day, you will take care of incoming tickets and prioritize effectively to ensure clients get the very best service.

Your main responsibilities will include

Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction
Delivering fast service while maintaining a high performance level
Educating the clients on the best practices in Connecteam according to their business needs
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc