Help Desk L1

Your New Company

An exciting new opportunity is available for a L1 Service Desk Analyst at a Managed Service Provider. This is a permanent position based in Chatswood and allows you to work from home 1 day per week.

My client is also open to IT graduates with a passion for infrastructure.

Your new role

In your new role, you will be responsible for providing Level 1 support to multiple key clients. You will work closely with the team leader and be the first point of contact for the company's client base.

What You'll Need To Succeed

Provide first-level technical support to end-users.
Troubleshoot hardware and software issues.
Respond to service requests and incidents via phone, email, or ticketing system.
Escalate complex issues to higher-level support teams.
Maintain accurate records of issues and resolutions.
Ensure timely resolution of user problems.
Assist with setting up and configuring new hardware and software.
Monitor and manage IT systems and networks.
Communicate effectively with users to understand their technical issues.
They must have their own car.
Must possess a valid Australian driving licence.
Must have an IT degree or relevant certifications.

What You'll Get In Return

Opportunities for career growth and advancement
1 day per week working from home
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies

What You Need To Do Now

If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.