Customer Service Specialist

MAYDAY Recruitment is excited to present a unique opportunity for a passionate Brand Ambassador to join the ranks of a globally recognised luxury brand. Known for creating iconic, high-quality products, this brand stands as a symbol of excellence worldwide.

Why You’ll Love This Role

Represent one of the most prestigious luxury brands in the world
$70K + super + commission structure and annual bonus
Prime Sydney CBD location in a modern office setting
Flexible working options, including one work-from-home day per week
Permanent position
Become part of a supportive, high-performing team that truly excels
Thrive in a collaborative work environment
Benefit from management that encourages career growth and progression within the company
Access to continuous training and development opportunities
Engage in a fast-paced and dynamic role that will keep you feeling challenged

Key Responsibilities:

Deliver exceptional customer service through phone, email, and live chat
Build strong, lasting customer relationships and create unique experiences
Act as a brand ambassador by effectively communicating, promoting, and selling products to both new and existing clients
Promptly address customer requests within designated timeframes
Identify and report on customer satisfaction trends, both positive and negative

About You:

Previous experience in customer service, call centre, or sales roles
Ability to think quickly and adapt in a fast-paced environment
Excellent communication skills, both verbal and written, with strong interpersonal abilities
A positive attitude, strong work ethic, and a genuine passion for learning and succeeding
Willingness to work shifts, including weekends and public holidays as needed

If you're eager to make your mark with a world-class luxury brand and enjoy a dynamic, supportive work environment, this could be the perfect role for you