Customer Service Exec

Job description
Are you experienced with Customer Service ? Do you have extensive administrative experience? If so, we are working with a client who are a workwear service provider. They are looking for a Customer service administrator, to manage customer queries, record and resolve problems and ensure a high standard of customer service . Please see below for more detail.Customer Service AdministratorPermanentCompetitive8:45am – 16:45pm - Monday – Wednesday8:15am – 16:45pm – Thursday8:30am – 3:30pm – FridayBasingstokeCustomer Service AdministratorJob Description
• Receive and complete all calls/emails according to our Customer Commitment and keeping customers informed throughout their request or query until resolved.
• Process all documentation correctly and maintain files and records according to procedures
• Provide support for the Customer Service Executives and other departments. Making sure accurate data is checked and provided
• Excellent communication skills both verbal and written
• Other Ad hoc duties as required, and any reasonable requests made by Management and also attend training courses as required

Customer Service AdministratorEssential Experience/Skills/Qualifications
• Strong administrative skills
• Computer literate with Microsoft office
• Strong communication skills

If you feel you’re a good fit for this position, please click ‘apply’