Key Accounts Administrator

Job description
Responsibilities

Administrator Monday to Friday - PermanentCompetitive Salary! We are working with an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. They have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Administrator to work from their Head Office in Chandlers Ford area!Responsibilities:
• To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements on the accounts are met.
• To ensure all accounts data is updated.
• To complete daily, weekly and monthly tasks as assigned to you to support on large national customers.
• To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow.
• To upload documents to customer specific portals in line with their contract requirements as required
• To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV.
• To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms.
• To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business.
• To have excellent liaison and communication to all customers and departments.

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