Receptionist

My medical client in the CBD has a fantastic opportunity for a full time, experienced Medical Receptionist. Ideally you will have worked in a medical practice before but it is not essential. Great customer service and proven administration experience is required in order to be considered. The working hours required will be 38 hours per week. Part time (.8) candidates with excellent experience will also be considered.

The Medical Receptionist is responsible for providing a professional patient focussed image of this Practice as the first point of contact. This role provides a well organised, caring and friendly service to patients and other staff members to assist in the achievement of the philosophy and objectives of the Practice.

Key Responsibilities

Respond to enquiries for information/advice on all aspects of administrative and other health related issues to clients in a timely and professional manner
Support other administrative and nursing staff as the needed
Assist in orientation of new administration staff as required
Ensure office documentation is appropriately completed
Practice and patient information is treated as confidential and not discussed outside of the practice or in the presence of any person not authorised by the Doctors
Provides appropriate back-up and assistance to other administrative officers to ensure continued provision of client service
Manage telephone and document communications' professionally and communicate them to team members in line with practice procedures
Suitable and timely backup is provided for other administrative roles
Participates in assessment and continuous improvement of professional and personal development
Attends in-service/external lecturers offered by the practice including annual mandatory training
Maintains own training records

Essential For This Position

Excellent customer service skills and experienced in dealing with sensitive and demanding public enquiries by telephone and face to face
Proven administrative experience
Experience working within the medical industry, ideally for a Surgeon's office but not essential
Ability to adapt to new systems with experience in the use of computerised work processing packages specifically Microsoft Office
Excellent verbal and written communication skills with the ability to relate to people from a variety of backgrounds without prejudice and with empathy
Demonstrated ability in determining priorities and meeting deadlines whilst working with demanding workloads and/or large volumes of work
Experience processing patient payments and submitting to claims to Services Australia etc
Experience booking patients for surgery and providing related information including preparation for procedure and informed financial consent documentation
Excellent attention to detail
Works collaboratively with the team to achieve work outcomes

If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au. Please note only the shortlisted applicants will be contacted immediately, I look forward to seeing your application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.