Restaurant Hostess

 RESPONSIBILITIES

 Check the reservation book for reservations for the next meal period.

 Notify the supervisor of any parties of more than six.

 Distribute reservations among all servers equally, informing them of all information

necessary. Example: Birthdays, anniversaries, bill not to be taken to the table or any other

unusual requests.

 Always answer the phone politely using a friendly tone and being informative.

 The telephone must be answered on a maximum of three rings.

 If a customer has any questions, it is your responsibility to answer them accurately. Therefore,

know your product and price list.

 You must have complete knowledge of all food and beverage menus: The ingredients, the

preparation, how items are served and with what, know your prices, know the daily specials.

 Ask the day and date required, the time they would like to dine, how many will be dining.

Under what name they would like the reservation. Ask the phone number.

 Ask if there is any special occasion or requirements.

 Once all of the information is obtained, repeat it to the customer using their name.

 All reservation are to be written directly into the reservation book. Never write a reservation

on a piece of paper.

 Please inform the reservation that we will hold their reservations for 15 minutes and then we

will be releasing it.

 Supervise cleanliness of ladies washroom and see that the reception is always clean.

 Instruct housekeeping about cleanliness and spraying air spray in the restaurant.

 Should know how to operate the music and the light setting in the restaurant.

 Except in emergency situations, no employees are permitted personal phone calls or have the

use of the telephone at any time.

 You are not permitted to give out any personal information over the telephone. Example:

Phone numbers, schedules to anyone except staff members.

 All messages are to be taken on the appropriate message pad and not on a scrap piece of

paper.

 The hostess is a very important part of your Restaurant’s experience. Always remember you

are the first and the last person the customer sees. Therefore you are their first and last

impression.

 It is of utmost importance that someone is present at the hostess station at all times.

 Once at the table, pull out the chairs for the ladies first and then any other guest you can

accommodate.

 Once the guests are seated, hand them the menu in their hand and tell them who their server

will be. Then tell them to enjoy their evening at Your Restaurant.

Job Type: Full-time

Salary: ₹16,000.00 - ₹18,000.00 per month

Schedule:

• Day shift