Hotel Receptionist

Job description
Want to work at one of the most magnificent hotels in Devon?

We are looking for a receptionist to develop their career further by joining a wonderful team of individuals here at Burgh Island! This hotel is an iconic landmark and retreat on a wildly beautiful and secluded tidal Island. A career at Burgh Island is unique and not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours.

Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room)

F/T: 40 Hours per week

Salary: £237+5.00

Requirements For The Role
• Manage check in and check out process.
• Answer the phone, take reservations and deal with any enquiries.
• Prepare catering list with important information and making sure kitchen and front of house are aware.
• Prepare daily reports as required.
• Manage guest payments, invoices, and receipts.
• Reconcile petty cash.
• Manage comprehensive hand over to following shift.
• Help guests with local enquiries, bookings, tickets, and travel arrangements.
• Report maintenance items to the maintenance logbook.
• Responsible for all health & safety during shift.
• Prepare welcome drinks for arriving guests.
• All future deposits are processed and recorded.
• All pre-charges are processed and recorded.
• Responsible for guest security and ensuring their belongings are labelled correctly.
• Assist front of house as necessary
• Ensure all allergies/intolerances are clearly marked on the catering list and that the F&B team is aware of it.

General Duties
• Assist with other functions as necessary.
• Maintain register of visiting maintenance/service companies.
• Report accidents or incidents promptly and correctly.
• Be vigilant and report any suspicious behaviour in or around the hotel.
• Handle emergencies if necessary, during shift.
• Comply with all Reception related SOP’S.
• You are expected to be presentable at all times.
• Make sure there is always someone at the reception at all operational times.

On top of a competitive salary, we offer an excellent benefits package which includes.
• Employee Assistance Programme
• Service Charge - Equal share pro-rated according to contracted hours.
• Bonus Scheme - Eligible after successful completion of 3-month probation period
• Pension
• Meals on duty provided (Brunch and Dinner)
• Accommodation - Subject to availability
• Staff shopping system for those in accommodation with a local convenience store.
• Discounted rates with the local taxi company
• Apprenticeships via HIT Training available
• WSET courses available
• 50% Employee Discount on Food
• 25% Employee Discount on beer, wine and soft drinks
• 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
• 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
• Free use of hotel paddleboards and kayaks (subject to availability)