Front Office Associate

Job description
Additional Information £12.25 Per Hour

Job Number 24154301

Job Category Rooms & Guest Services Operations

Location Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

We are looking for our next Front Office superstar to join our team at the Sheraton Heathrow Hotel!

So why work for the world’s largest hospitality company?
• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates
• 50% off F&B discount in a select number of Marriott hotels in Heathrow!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• Free use of our hotel gym
• Free Parking
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

What will you be doing in your role?
• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
• Secure payment prior to issuing room key, verify/adjust billing.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Perform other reasonable job duties as requested by Supervisors.

To be considered for this role, all applicants must have proven right to work in the United Kingdom

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1+37. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.