Capacity Planning Analyst | Business Analysis | Trust Safety

Responsible for resource planning across multiple teams and business areas, conducting thorough business needs analysis to anticipate and prepare for workload variations.
Lead the evaluation of complex business plans, ensuring they are strategically aligned and in compliance with relevant regulations and ethical standards.
Employ advanced data analysis techniques to inform planning decisions and support the formulation of strategic initiatives.
Collaborate closely with HR, Budget & Workforce teams, and other key stakeholders to develop integrated business strategies and planning initiatives.
Mentor and guide junior team members, fostering a culture of continuous learning and professional development.
Oversee the implementation of strategic plans, ensuring that objectives and timelines are met.
Identify and implement innovative planning approaches to improve efficiency, quality, and overall effectiveness, providing strategic advice where necessary.
Qualifications
Minimum Qualifications
Bachelor’s Degree in Business, Mathematics, Statistics, Economics, Management, or a related quantitative field.
Minimum of 2 years of work experience in an analytical role, including business/financial/data analysis, market/industry research, etc.
Proven experience in large-scale capacity planning and resource allocation.
Demonstrated ability to collaborate effectively with cross-functional stakeholders.
Experience in managing senior stakeholders, with the ability to influence decisions and drive outcomes.
Excellent communication skills in English, both written and verbal.
Strong strategic thinking and decision-making abilities.
Preferred Qualifications
Previous experience in a BPO, Social Media, or Call Center environment is an advantage.
Proven experience in mentorship or team management is an advantage.
Strong proficiency in SQL or other data analysis tools.
Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Your resilience and commitment to self-care to manage the emotional demands of the role.