Retail and Operations Manager | High|end Homeware Boutique

In this role, you’ll:

Oversee daily store operations, including stock management, store presentation, and maintaining an inviting shop environment.
Manage online orders, ensuring timely dispatch and excellent communication with customers, while also helping to enhance their online presence.
Hire and train casual staff, ensuring they embody their gentle, customer-first approach that makes everyone feel welcome.
Work closely with the owner on buying decisions and bring fresh ideas for new product lines that fit their unique style.
Keep their Operations Manual up-to-date, refining processes to keep things running smoothly.
Lead the team to deliver top-notch customer service, making sure every visitor, from regulars to first-timers, enjoys a great experience.




What’s on offer:

Work in a high-end boutique with a warm and welcoming Kiwi vibe
Amazing staff discounts.
Friendly and supportive team.
A competitive salary, plus the opportunity to earn up to $80,000 annually with their bonus scheme.
The chance to play a key role in the store’s growth, including working on new product lines and collaborating with local interior designers.




We’re looking for:

A seasoned professional with experience in retail management and team leadership, who understands the Kiwi approach to customer service.
Strong communication skills, both written and verbal, with the ability to manage a variety of tasks in a boutique setting.
Someone with a relaxed and friendly approach to sales, who values creating a welcoming atmosphere for all customers.
Experience with Shopify, Vend POS, and Google Drive is a must, along with an eye for detail and a knack for running s