Customer Service Representative

GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric-driven call-center team atmosphere with a high emphasis on customer satisfaction and first-call resolution.

Specific Responsibilities for this position include:
• Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
• Provide superior follow-up to distributors and sales managers
• Manage all account interactions via inbound phone
• Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience.
• Collaborate with internal departments to resolve customer opportunities
• Ability to manage multiple reports and combine data from various sources