Virtual Bilingual Customer Service Supervisor

Virtual Bilingual Customer Service Supervisor

Remote – Full Time

Direct Hire

Pay Rate: $46,000
• The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46K

Must-Haves:
• 3+ years of virtual operational leadership experience.
• Proven experience supervising call center agents in a virtual environment.
• Proficiency in using various technology platforms and tools.
• Spanish Bilingual proficiency (will be required to pass an assessment).

Plus:
• P&C License

Overview: We are seeking an experienced Virtual Bilingual Customer Service Supervisor to lead a team of 15-20 customer service sales agents in a virtual environment. We are looking for an individual who enjoys mentoring/coaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and efficiency of our sales team.

Key Responsibilities:
• Supervise and manage a team of 15-20 customer service sales agents.
• Monitor and evaluate agent performance, providing feedback and coaching as needed.
• Utilize technology and communication platforms to effectively manage a virtual team.
• Ensure agents KPIs meet or exceed sales targets and customer satisfaction goals.